Shipping policy

Shipping Policy

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At Xoxmos, we understand that fast and reliable shipping is essential to your shopping experience. Whether you’re purchasing a consignment item shipped directly by us or a product listed by an individual seller, we ensure your order is delivered safely and on time.

1. Shipping Methods

  • Consignment Items: Items marked as "Consignment" are shipped directly by Xoxmos. We handle packaging, shipping, and tracking to ensure a seamless experience.

  • Individual Seller Items: Items listed by individual sellers are shipped by the seller. However, we require sellers to use reputable carriers (e.g., USPS, UPS, FedEx in the U.S.; Canada Post, UPS, FedEx in Canada) to ensure reliable delivery.


2. Shipping Options and Costs

We offer a variety of shipping options to suit your budget and timeline:

Shipping Option Delivery Time Cost
Standard Shipping 5-7 business days Calculated at checkout
Expedited Shipping 2-3 business days Calculated at checkout
Overnight Shipping 1 business day Calculated at checkout

Shipping costs are calculated based on the item’s size, weight, and destination. You can view the exact cost during checkout.


3. Processing and Shipping Time

  • Consignment Items: Most consignment orders are processed and shipped within 1-2 business days after payment is confirmed.

  • Individual Seller Items: Sellers are required to ship items within 48 hours of payment confirmation. We actively monitor seller shipments to ensure compliance.

    • If a seller fails to ship on time, we will deduct a penalty from their security deposit and notify you of the delay.


4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s status on the carrier’s website.


5. International Shipping

We currently ship to the United States and Canada only. If you are located outside these regions, please contact the seller directly to discuss shipping options.


6. Shipping Delays

While we strive to deliver your items on time, occasional delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs clearance (for cross-border shipments)

If your order is delayed, we will notify you and provide updates on the estimated delivery time.


7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer support team. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

  • Damaged Packages: If your item arrives damaged, please file a return request immediately. We will guide you through the return and refund process.